I would like to say that i’m used to the kind of things i will tell you in this post, but the “sad” reality is that i’m not.
Two good surprises at the end of this 2011 year, and two good gifts for the christmas. Last time i did visit US this year, i did buy the Bamboo pen to use with the “wonderful” Bamboo paper application for iPad. Thinking my youngest kid would really like to draw with it… but back home, the oldest with his (bad) habit to put the nibs in mouth while drawing (i would expect that from the youngest), did finish the nib in the first week of use…

With nowhere to buy the nibs, i would end up with a useless pen… so i contacted the wacom support, and was the first great surprise the kindly manner i was assisted regarding this problem, and after a few emails (thanks to Wacom Customer Care), today i did receive a kit (no charge) with three brand new nibs from wacom!

The other good surprise was a similar story (but this time without my fault ;-)…
My glasses (after some years of use), did need a replacement of the ear support (i’m sure that is not the right name). No way to find the replacement part on the shops that sell the glasses.
So i did contact the support website, and was (again) kindly assisted with the problem, and after just a few days, i did receive (without any charge) a kit with two brand new parts (one black and one white, so now i’m able to even diversify ;-). So, maybe you have better experiences than me on these kind of things, but for me was two really good surprises.
Then, here i let my thank you for both companies, and for now on will be companies that i will indicate for everyone!

Wacom and Mormaii

peace